ECDL / ICDL Syllabus Five - Module 7 
Approved Courseware Training Resources 

INTERNET TERMINOLOGY AND CONCEPTS

• World Wide Web (WWW) vs. the Internet
• URL (Uniform Resource Locator)
• Hyperlinks
• ISP (Internet Service Provider)
• Web sites and URLs
• Structure of a Web Address
• Web Browser
• Podcasts

USING INTERNET EXPLORER

• Opening the Microsoft Internet Explorer program
• Entering a URL into the Address Bar
• Minimizing, maximizing, restoring and closing icons
• Zoom
• Hyperlinks
• Navigating through Web sites
• Back and Forward buttons
• Forcing a Web page to display within a new window
• Forcing a Web page to display within a new tab
• Switching between tabs
• Quick Tabs
• Tab List
• Closing a tab
• Stop button
• Refreshing Web pages
• Really Simple Syndication (RSS) feeds
• Internet Explorer icons
• Copying a picture from a Web site page
• Saving a picture on a Web page as a picture file
• Copying a Web address (URL) to a document
• Saving a Web page
• Downloading files from a Web page
• Adobe Acrobat files

SEARCHING THE WEB

• Search Engines
• Searching using Instant Search
• Searching using the Address Bar
• Adding new search engines
• Temporarily changing the search engine
• Changing the default search engine
• Using keywords and phrases
• Don't use a single search word!
• Searching using specific words
• Searching using an exact phrase
• Searching by excluding a word(s)
• Searching by date
• Searching by file format
• Online encyclopaedias
• Online dictionaries

GETTING HELP WITHIN INTERNET EXPLORER

• Displaying Help
• Help Demos
• Browsing for Help
• Printing Help sheets

CUSTOMIZING INTERNET EXPLORER

• Setting your Home Page (stating page)
• Visiting the Home Page
• Setting multiple Home Pages
• Revisiting Web pages via the address bar
• Displaying your viewing history
• Deleting a history item
• Deleting the entire browsing history and temporary files
• Customizing history options
• Internet cache
• Emptying the cache and deleting temporary Internet files
• Adding a Web page to your favourites
• Opening a favourite (bookmark)
• Creating a new favourites folder
• Moving a favourite to a folder
• Renaming a bookmark
• Deleting a bookmark
• Adding a Web page to a specified bookmark folder
• Deleting a favourites folder
• Toolbars
• Disabling picture display
• Setting your default browser
• Installing Add-ons

FEEDS

• What are feeds?
• Viewing Web pages containing feeds
• Subscribing to feeds
• Viewing subscribed feeds
• Unsubscribing from Feeds

SECURITY ISSUES

• Internet security & password logons
• Risks associated with online activity
• Parental control options
• Submitting & resetting Web based forms
• Protected sites
• Digital certificates
• Encryption
• Secure web sites and https
• Viruses & Virus checkers
• Malware & Spyware
• Worms & Trojans
• Spam
• Fraud
• Firewall
• Pop-Up blocking
• Turing off popup blocking
• Cookies
• Information Bar
• Phishing Filter
• Parental Filtering
• Windows Update

INTERNET EXPLORER - PRINTING ISSUES

• Previewing Web pages
• Page Setup - Orientation, paper size and page margins
• Printing the entire Web page
• Printing a selected area on a Web page
• Printing specific page(s)
• Printing a number of copies

A FIRST LOOK AT OUTLOOK

• Starting Outlook
• The Microsoft Outlook Screen
• Help and Outlook Demos
• Printing help sheets
• Microsoft Outlook Navigation Pane
• Microsoft Outlook Standard Toolbar
• Displaying or hiding toolbars
• Quick way of displaying / hiding toolbars
• Closing Outlook

TERMINOLOGY & CONCEPTS

• The structure of an email address
• The advantages of using email
• Netiquette
• Spam or Unsolicited Email
• Viruses
• Phishing
• Digital signatures
• SMS (short message service)
• Voice over Internet Protocol (VoIP)
• Benefits of VoIP
• Instant messaging (IM)
• Benefits of IM
• Online (virtual) communities
• Social networking websites
• Internet forums
• Chat rooms
• Online computer games

SENDING MESSAGES

• Creating and sending your first email
• Checking that your email was sent
• Sending emails to more than one person at a time
• Receiving emails
• Sending a copy of a message to another address
• What is a blind carbon copy?
• Using blind carbon copy
• Setting the message subject
• Spell checking your message
• Attaching a file to a message
• Removing an inserted file from an email
• Issues when sending file attachments
• Setting message importance (message priority)
• Setting message sensitivity
• Saving a draft copy of an e-mail

RECEIVING, READING AND REPLYING TO MESSAGES

• The Inbox Folder
• Opening the Inbox folder
• The Inbox Screen
• Selecting a message
• Message Status icons
• Reading a message
• Switching between open Message windows
• Forwarding a message
• Opening or saving an attached file
• Replying to the sender of a message
• Replying to the sender and all recipients of a message
• Setting message reply options so that the original message is inserted, or not inserted
• Printing a message
• Previewing a message before printing
• Printing Options

MANIPULATING TEXT AND FILES

• Selecting a word within the Message window
• Selecting a line within the Message window
• Selecting a paragraph within the Message window
• Selecting all text within the Message window
• Selecting text using the mouse
• Copying text to the Clipboard from a message
• Pasting text from the Clipboard into a message
• Copying text from one message to another
• Cutting text to the Clipboard from a message
• Moving text from one message to another
• Copying text from another application into a message
• Deleting text in a message
• Deleting text to the left of the insertion point
• Deleting text to the right of the insertion point
• Deleting an attached file from a message

CONTACTS

• What are contacts?
• Opening the Contacts folder
• Creating a contact
• Adding the sender of a message to contacts
• Addressing an email to a contact
• Deleting a contact
• What is a distribution list?
• Creating a new distribution list
• Adding an email address to a distribution list
• Removing an email address from a distribution list
• Sending an email to a distribution list

ORGANISING MAIL

• Searching for a message
• Searching for messages by sender, subject or content
• Creating a new mail folder
• Moving a message to a different folder
• Deleting a mail folder
• Sorting the contents of the Inbox
• Deleting a message
• Opening the ‘Deleted Items’ folder
• Restoring a message from the ‘Deleted Items’ folder
• Emptying the ‘Deleted Items’ folder
• Automatically emptying the ‘Deleted Items’ folder when you exit Outlook
• Flagging a message
• Removing a flag mark from a mail message
• Identifying an e-mail as read, unread
• Marking a message as unread
• Marking a message as read

CUSTOMISING SETTINGS

• Adding an Inbox heading
• Removing an Inbox heading
• Resetting the Inbox headings

ECDL | European Computer Driving Licence
ICDL | International Computer Driving Licence

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